Our Shipping Services

At Happy Gifts World, we understand that timely delivery is crucial when sending heartfelt gifts for special occasions. That’s why we offer reliable shipping options to ensure your perfect gift arrives when needed.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Best for: When you need your gift to arrive promptly
  • Free Shipping – Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Best for: Budget-conscious shoppers who can wait a bit longer

Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Our Returns & Exchanges Commitment

We carefully curate our gift collections for special moments in life – from anniversary celebrations and birthday surprises to wedding congratulations and sympathy support. We want every gift to bring joy, which is why we stand behind our products with this satisfaction guarantee.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your item. This gives you ample time to ensure your gift is perfect for the occasion.

How to Return an Item

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return
  3. Receive Instructions: We’ll email you detailed return instructions and a return authorization number
  4. Package Your Item: Securely package the item in its original condition with all tags and packaging
  5. Ship to Us: Mail the package to our address using a trackable shipping method

Exchange Process

If you’d like to exchange an item for a different gift from our collections (Anniversary, Birthday, Wedding, etc.), follow the same process as returns and specify your preferred exchange item in your email.

Important Return Conditions

Items Must Meet These Criteria:

  • Items must be in original condition with all tags attached
  • Original packaging must be included
  • Return shipping costs are the responsibility of the customer
  • A restocking fee may apply for opened or used items

Non-Returnable Items

Due to the personal and intimate nature of certain gifts, the following items cannot be returned or exchanged:

  • Personalized or custom-made gifts (including engraved items)
  • Gift sets that have been opened or partially used
  • Digital products or gift certificates
  • Items marked as “final sale” or “non-returnable”

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Happy Gifts World Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Action: [Refund/Exchange for specific item]

Please send me the return instructions and authorization number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Help?

Our customer care team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 1385 Lodgeville Road, Minneapolis, US 55401

We typically respond within 24-48 hours during business days.

At Happy Gifts World, we believe every gift should bring joy. While we hope you love your selection, we understand that sometimes a return or exchange is necessary. We’re committed to handling these situations with the same care and attention we put into selecting our gifts.