Our Commitment to Your Satisfaction

At Happy Gifts World, we understand that every gift carries heartfelt emotions. Just as we carefully curate our gift collections for special occasions, we want to ensure your complete satisfaction with every purchase. If your gift doesn’t meet your expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your item. This gives you ample time to ensure your gift is perfect for the occasion.

Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return
  3. Receive Instructions: We’ll email you detailed return instructions and a return authorization number
  4. Package Your Item: Securely package the item in its original condition with all tags and packaging
  5. Ship to Us: Mail the package to our address using a trackable shipping method

Exchange Process

If you’d like to exchange an item for a different gift from our collections (Anniversary, Birthday, Wedding, etc.), follow the same process as returns and specify your preferred exchange item in your email.

Important Conditions

  • Items must be in original condition with all tags attached
  • Original packaging must be included
  • Return shipping costs are the responsibility of the customer
  • A restocking fee may apply for opened or used items

Non-Returnable Items

Due to the personal and intimate nature of certain gifts, the following items cannot be returned or exchanged:

  • Personalized or custom-made gifts (including engraved items)
  • Gift sets that have been opened or partially used
  • Digital products or gift certificates
  • Items marked as “final sale” or “non-returnable”

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Happy Gifts World Team,


I would like to request a [return/exchange] for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Item(s) to Return/Exchange: [Product Name(s)]

Reason for Return/Exchange: [Please describe the reason]

Preferred Action: [Refund/Exchange for specific item]

Please send me the return instructions and authorization number.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Need Help?

Our customer care team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 1385 Lodgeville Road, Minneapolis, US 55401

We typically respond within 24-48 hours during business days.

At Happy Gifts World, we believe every gift should bring joy. While we hope you love your selection, we understand that sometimes a return or exchange is necessary. We’re committed to handling these situations with the same care and attention we put into selecting our gifts.